Terms of Service

These Terms of Service ("Terms") govern your use of the Ritam Labs website at ritamlabs.com and the Ritam Labs audit platform (together, the "Service"), operated by [COMPANY LEGAL NAME]("we," "our," or "us").

Ritam Labs audits websites across 15 dimensions, generates fixes, and reports whether AI search engines cite a business. Reports, scores, and generated fixes are informational and diagnostic: they describe what our analysis found and suggest changes, they do not make changes to your website on their own, and they are not a guarantee of any particular outcome.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

You are responsible for the accuracy of your account information and for activity under your account. You agree to:

• Only submit for audit websites you own or are authorized to audit (agencies: see the agency clause in section 4)
• Not resell, redistribute, or republish audit outputs outside the white-label terms of your plan
• Not attempt to bypass, automate around, or abuse rate limits, usage caps, or plan restrictions
• Not use the Service to crawl or attack sites you have no authorization to access
• Not attempt to reverse-engineer, scrape, or extract the underlying scoring engine

We may suspend or terminate accounts that violate this section, with notice where practicable.

Plans, prices, and usage limits (audits, fixes, AI content pieces, competitors tracked, and seats) are described on our pricing page, which is incorporated into these Terms by reference.

• We do not charge silent overages. If you hit a plan limit, we tell you before anything is billed beyond it.
• Current beta customers keep their price for 12 months from any repricing, as stated on the pricing page. That commitment is part of these Terms for accounts opened during the beta period.
• Subscriptions renew automatically for the billing period you select until cancelled.
• Refunds are governed by our Refund Policy.

You own the business data, URLs, and reports associated with your account. We do not claim ownership over your audit data or the reports we generate for you.

You grant us a limited license to access, crawl, and process the URLs you submit, solely to operate the Service (run audits, generate fixes, and produce reports).

Agency clause:if you use the Service on behalf of clients, you are responsible for having the client's authorization to audit their site before you submit it, and for your own agreement with that client covering their data.

Fixes, generated content (schema markup, meta tags, FAQ content, and similar assets), and analysis produced by the Service are drafts. They require your review before use, and nothing the Service generates is applied to your website automatically or without your explicit approval.

We do not guarantee any specific search ranking, AI citation rate, or traffic outcome from using the Service or applying its suggested fixes. Scores and citation results reflect what our analysis and live AI-engine queries found at the time of the audit; AI search engines and search rankings change independently of anything we do.

All content on the Ritam Labs website and platform, including text, graphics, logos, the scoring methodology, and software, is the property of Ritam Labs or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from it without our written permission, other than the reports and generated assets the Service produces for your own account.

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that every finding is free of error; if you believe a score is wrong, tell us at [email protected] and we will investigate.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Service. Each party's total liability under these Terms is capped at the fees you paid us in the 12 months preceding the claim.

You may cancel your subscription at any time from your dashboard. We may suspend or terminate your account for violating section 2, non-payment, or as required by law.

After cancellation or termination, you have 30 days to export your audit data and reports before they are deleted from active systems, subject to the retention periods in our Privacy Policy.

These Terms are governed by the laws of [JURISDICTION], without regard to its conflict-of-laws principles. Disputes that cannot be resolved informally will be subject to the courts or arbitration process specified for that jurisdiction.

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

We may update these Terms from time to time. When we make a material change, we will update the "Last updated" date above and notify active account holders by email before the change takes effect. Continued use of the Service after a change takes effect means you accept the updated Terms.

Questions about these Terms: